At nurstargame, your privacy matters. This page explains exactly what personal information we collect, why we collect it, how we use it, and what rights you have as a player based in the Philippines. We are committed to handling your data responsibly and transparently at every step.
A clear breakdown of the personal data we gather and why each piece is needed.
When you create an account on nurstargame, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old as mandated in the Philippines, and set up your player profile. We also collect your preferred currency, which for Philippine-based players is PHP. Without this basic registration data, we are unable to open or maintain a player account for you. All registration details are stored securely and are never shared with third parties for marketing purposes without your explicit consent.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your GCash number, bank account details, or e-wallet identifiers depending on the method you choose. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled through encrypted, PCI-compliant third-party gateways. Transaction records including amounts, timestamps, and reference numbers are retained for regulatory compliance and to help resolve any disputes you may raise. You can view your full transaction history at any time from within your account dashboard. If you request a withdrawal, we may ask for additional verification documents to confirm ownership of the payment method.
When you access nurstargame through a browser or our mobile app, we automatically collect technical data such as your IP address, device type, operating system, browser version, and session duration. This data helps us optimise the platform for the devices most commonly used by Filipino players, troubleshoot technical issues, and detect suspicious login activity that could indicate unauthorised access to your account. We also collect gameplay data — such as which games you play, session lengths, and wagering patterns — to improve our game library and personalise your experience. This usage data is analysed in aggregate and is not used to make automated decisions that negatively affect your account without human review. You can request a summary of the usage data we hold about you at any time by contacting our support team.
As part of our Know Your Customer (KYC) obligations under Philippine regulations, we may request a government-issued ID such as a PhilSys national ID, passport, or driver's licence to verify your identity before processing your first withdrawal or when your account reaches certain activity thresholds. These documents are reviewed by our compliance team and stored in an encrypted document management system with strict access controls. We do not use your ID documents for any purpose other than identity verification and regulatory compliance. Once verification is complete, your documents are retained only for as long as required by applicable Philippine law, after which they are securely deleted. If your verification is unsuccessful, we will notify you and explain what additional information is needed.
When you contact our customer support team via live chat, email, or any other channel, we retain records of those conversations to ensure continuity of service and to improve the quality of our support. This includes the content of your messages, the date and time of contact, and any attachments you send. Support records are accessible only to authorised staff members and are used solely to resolve your queries and improve our service standards. We may also send you transactional emails related to your account — such as deposit confirmations, withdrawal updates, and security alerts — and these communications are not optional as they are necessary for the safe operation of your account. If you have opted in to promotional communications, you can unsubscribe at any time by updating your notification preferences in your account settings.
nurstargame uses cookies and similar tracking technologies to remember your login session, store your language and display preferences, and analyse how players navigate the platform so we can make improvements. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in and play. Analytics cookies help us understand which pages and features are most popular among Filipino players, and we use this data to prioritise development efforts. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect your access to games or your account balance. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of nurstargame.
We use your data only for legitimate purposes and apply strong safeguards at every layer.
All data transmitted between your device and nurstargame's servers is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your personal and financial information cannot be intercepted in transit. Our servers are hosted in secure data centres with physical access controls, continuous monitoring, and regular third-party security audits to identify and address vulnerabilities before they can be exploited. Access to your personal data within our organisation is strictly limited to staff members who need it to perform their specific job functions, and all staff undergo data protection training as part of their onboarding. We conduct regular internal reviews of our data handling practices to ensure ongoing compliance with the Data Privacy Act of 2012 (Republic Act 10173) and other applicable Philippine regulations. In the unlikely event of a data breach that affects your personal information, we will notify you and the National Privacy Commission within the timeframes required by Philippine law, and we will take immediate steps to contain and remediate the incident.
nurstargame does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. We share your data only with carefully selected service providers who help us operate the platform — such as payment processors, identity verification services, and cloud infrastructure providers — and all such partners are contractually required to handle your data in accordance with our privacy standards and applicable Philippine law. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when we are legally required to do so, or when disclosure is necessary to protect the safety and rights of our players and staff. Any third-party service providers we engage are assessed for their data security practices before we enter into a working relationship, and we review these partnerships regularly. We will never share your data with a third party in a jurisdiction that does not provide an adequate level of data protection without first obtaining your explicit consent.
Under the Data Privacy Act of 2012, Filipino players have clear rights over their personal information.
You can request a copy of all personal data we hold about you at any time. We will provide this within 15 business days of receiving your verified request, free of charge for the first request in any 12-month period.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update most details directly from your account settings, or contact support for changes that require verification.
You may request deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to our legal obligations to retain certain records under Philippine law. Requests are reviewed within 30 days.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can also object to processing based on our legitimate interests, and we will stop unless we can demonstrate compelling grounds that override your rights.
To submit a data access, correction, erasure, or objection request, please contact our Data Protection Officer by emailing [email protected] with the subject line "Data Privacy Request" and your registered account email address. We will acknowledge your request within 3 business days and aim to resolve it fully within 15 business days, or 30 business days for more complex requests. If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all privacy concerns seriously and will work with you to reach a fair resolution. For general questions about this Privacy Policy, our FAQ page covers the most common queries from Filipino players.
Your data is safe with us. Join thousands of Filipino players already enjoying fish games, live casino, and exclusive PHP promotions on nurstargame.